IndiGo CEO Pieter Elbers on Tuesday issued a detailed statement assuring passengers that the airline has “regained full stability” after more than a week of large-scale operational disruptions that triggered thousands of cancellations nationwide.

Speaking about the recovery efforts, Elbers said the airline had worked round the clock to restore normalcy. “IndiGo is back on its feet, and our operations are stable,” he stated, noting that the carrier has now resumed services to all 138 destinations across its domestic and international network.

Addressing widespread grievances over refunds and misplaced luggage, the CEO said the airline had cleared a major backlog. “Lakhs of customers have received their full refunds, and we continue to process them every day. Most of the bags stuck at airports have been delivered to your homes,” he said, adding that dedicated teams were still resolving pending cases.

Elbers also stressed that IndiGo was working closely with the central government and aviation authorities as they probe the root causes of the disruption. “We continue to work in full cooperation with the government,” he said. The Directorate General of Civil Aviation (DGCA) is currently conducting an enforcement investigation into IndiGo’s rostering failures and schedule mismanagement.

The CEO acknowledged that the crisis had raised serious operational questions within the airline. “We have started to focus internally on what has led to this, the lessons to be learnt, and how to emerge stronger,” he added, signalling that IndiGo may undertake structural overhauls in crew management and flight scheduling.

IndiGo, which operates more than 2,200 daily flights during the winter schedule, had faced severe congestion and staffing challenges after failing to smoothly implement revised Flight Duty Time Limitations (FDTL) for pilots. The lapse resulted in thousands of last-minute cancellations, long airport queues and rising passenger frustration.